Experience

Self Employed · Greater Seattle Area

Provide technical program management and technology consulting for small and medium-sized businesses, owning discovery, scope, requirements, delivery planning, cross-functional execution, QA, launch, technical troubleshooting, and post-launch support across web, automation, analytics, and AI-enabled initiatives.

• Translate business needs into requirements, acceptance criteria, implementation plans, testing workflows, and technical documentation while managing priorities, dependencies, risks, and client communication.
• Build AI-integrated internal tools, workflow automations, reporting solutions, and full-stack applications using JavaScript/TypeScript, Node.js, React/Next.js, PostgreSQL/MongoDB, REST APIs, and external AI services.
• Develop and maintain repeatable development, testing, deployment, and troubleshooting processes that improve reliability and reduce ambiguity during delivery.
• Build applied systems including RetrofitSignal AI, MissionThread AI, Omni AI, and Signal Dash, demonstrating hands-on experience with auditable AI workflows, experimentation, analytics, data systems, security guardrails, CI/CD, and modern full-stack delivery.

Catalysis · Seattle, Washington, United States

Supported Microsoft Learn, Ignite, and Build programs, managing concurrent technical workstreams across Product, Engineering, Design, Research, Marketing, Content, Support, and Operations.

• Managed concurrent technical workstreams, owning roadmaps, requirements, dependencies, QA, launch readiness, risk mitigation, stakeholder alignment, and executive reporting for fixed-date global launches.
• Owned end-to-end operations for Cloud Skills Challenges and related Microsoft Learn programs, coordinating platform, content, support, and stakeholder teams to hit launch milestones and resolve production issues.
• Ran A/B experiments on the Microsoft Learn Training Homepage using SQL, Kusto, Power BI, and Excel to analyze behavior, identify edge cases, and communicate recommendations that informed roadmap and portfolio priorities.
• Built and maintained staging and testing workflows for Microsoft Ignite, Build, and Learn experiences, partnering with engineering to validate ingest, playback, captions, localization, and other launch-critical functionality.
• Designed intake, triage, support, and escalation workflows with defined SLAs and ownership, converting recurring user and partner issues into product requirements, engineering tickets, postmortems, and tooling improvements.
• Created runbooks, FAQs, troubleshooting guides, and repeatable operating cadences that improved handoffs from pilots and campaigns into steady-state operations.

Lime · United States

Led end-to-end market launches and operations for Lime across multiple cities.

• Owned integrated launch plans spanning facilities, staffing, fleet readiness, vendors, local operations, logistics, and city stakeholders.
• Managed launch budgets and vendor spend while driving go/no-go decisions, schedule recovery, risk mitigation, and operational readiness under aggressive launch timelines.
• Built repeatable playbooks for fleet deployment, maintenance, incident response, and daily operations, helping establish scalable operating models for new markets.
• Coordinated cross-functional teams and external stakeholders to resolve launch blockers and maintain service reliability after market entry.

MINCE · Houston, TX

Co-founded a technology initiative focused on improving bar inventory management and reporting.

• Worked with developers to define product requirements, prioritize features, and translate user needs into application functionality.
• Helped shape inventory, reporting, and operational workflows for end users.
• Coordinated product decisions, testing feedback, and iterative development.